Cleeland says rebate ‘has done little to ease the burden’ of ESVF

Controversial as a result of its anticipated impact on rural and regional Victoria, in which many of the volunteers it sets out to benefit reside, the ESVF remains an issue as local volunteers try to access their rebate forms.

Speaking in parliament on Thursday, September 12, state Member for Euroa Annabelle Cleeland said the current online-only system was shutting out many local CFA members who either lacked reliable internet access or the digital literacy required to complete the application.

“Many of our CFA volunteers are being asked to jump through unreasonable hoops just to access a rebate they were promised,” Ms Cleeland said.

“They should not have to battle red tape on top of their tireless service to our communities.”

To recognise the efforts of Victoria’s volunteers, the government has rolled out its Eligible Volunteers Rebate Scheme.

To be eligible, volunteers who are part of the CFA, VICSES or Shepparton Search and Rescue Squad must be active, be unpaid in their role, have completed at least 12 months of service, and not have been on leave of absence for the duration of the last financial year.

After receiving their council rates notice, those eligible can apply for their rebate online by providing their volunteer member number, the rates notice received for the 2025-26 financial year and a valid identity document.

A government spokesperson said the rebate would recognise the service of emergency services volunteers.

“Every single dollar raised by the Emergency Services and Volunteers Fund goes back into our emergency services — as enshrined in legislation,” the spokesperson said.

“Our emergency service volunteers already give so much, and in recognition of this contribution, active VICSES and CFA volunteers and life members are eligible for a rebate for the ESVF on their primary place of residence or farm."

Ms Cleeland said, despite the rebate, the levy was adding financial pressure to people across her electorate.

“The government’s promise of a rebate has done little to ease the burden, with the convoluted application process leaving many frustrated and unable to claim the support they were entitled to,” she said.

“CFA brigade leaders and administrators have also been left without the tools or guidance to support their members, compounding the difficulties faced by our dedicated volunteers.

“If this government is serious about supporting CFA volunteers, they need to act now and make this application process genuinely accessible.”