The survey is part of a year-long program designed to collect feedback from residents about council services and overall performance.
Conducted by independent research agency National Field Services, the month-long survey involves a random selection of residents being contacted by phone to participate.
The information gathered will help council better understand community expectations and identify opportunities to improve the way services are delivered.
A Benalla Rural City Council spokesperson assured all participants that their responses would remain strictly confidential.
Only overall survey results will be shared with council to guide decision-making and future improvements.
Residents with questions or concerns about the survey process are encouraged to contact council on 5760 2600.
A council spokesperson thanked residents for their co-operation and valuable input into shaping the future delivery of community services.
Please note, survey calls never come from mobile numbers, and the survey caller will not ask for your name (surveys are anonymous), address, bank or any other details that would identify you.
Please do not give your personal information away to cold-callers.
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